Terms and Conditions

LAST UPDATED 30 October 2022 and subject to change

Detailed description of goods and/or services

Katavi (Pty) Ltd is a business in the Skincare industry which markets skincare products.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 4 days and delivery confirmed by way of Booking number  (for eg booking number / booking voucher etc).

  • Flat Rate Courier Service 2-3 Days
  • Free Delivery on orders of R1000 or more
  • Postnet to Postnet option

Export restriction

The offering on this website is available to South African clients only

Return and Refunds policy

The provision of goods and services by Katavi (Pty) Ltd is subject to availability. In cases of unavailability, Katavi (Pty) ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
(If appropriate – provide details of your policy regarding damaged goods). Also mention guarantees, warranties, etc.

Customer privacy policy

Katavi (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Katavi (Pty) Ltd bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for Katavi (Pty) Lltd via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Katavi (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


Katavi (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and Katavi (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:
Carolyn Berman
Crabbet park. Next door to redberry strawberry farm
Western Cape


Katavi (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by  Katavi (Pty) Ltd. private company based in South Africa and with registration number .2012/219591/07. and . . . . . . (Director(s)/Owner(s)) Carolyn Berman

Katavi (Pty) Ltd contact details

Support: info@katavishouthafrica.co.za
Support: +27 82 466 1802